Shipping & Returns
In most cases, our shipping rates to the Lower 48 States in the U.S. are based on the dollar amount of your order*. When we offer Free Shipping this is for Ground Shipping only to 48 Continental United States:
|$0.01 to $15.00
|$15.01 to $25.00
|$25.01 to $50.00
|$50.01 to $75.00
|$75.01 to $100.00
|$100.01 to $150.00
|$150.01 to $200.00
|$200.01 to $350.00
|$350.01 to $500.00
|$500.01 and up
Next Day Shipping - Not all items are available for next day shipping. Please contact customer service at firstname.lastname@example.org to inquire if Next Day Shipping is available for your item and what the cost would be.
* A few of our bulkier items have additional shipping charges. Any additional charges for these items will be listed along with the item in the shopping cart. On orders that qualify for free shipping that only discounts the ground shipping and not any additional shipping charges.
Shipping rates to Alaska, Hawaii, and U.S. Possessions may vary from the information above and from the amounts quoted on our website at checkout and the amounts on the invoice that is emailed to you after placing an order online. If the cost to ship your order differs from the amounts quoted, a Customer Service Representative will contact you before your order is shipped. Alternatively, you may call our Customer Service department at 800-788-4495 for a shipping quote before placing your order.
- WHY NO FREE SHIPPING TO HAWAII, ALASKA, AND PUERTO RICO SHIPPING:
- WHEN FREE SHIPPING IS OFFERED WHAT IS NOT COVERED?
- TRUCK FREIGHT SHIPPING
- RETURN EXCEPTIONS:
- RESTOCKING FEES:
- PLEASE NOTE:
- HOW WILL MY ORDER BE SHIPPED?
- HOW TO SEND RETURNS BACK:
- HOW TO IMPROVE THE ORDER EXPERIENCE:
- HOW LONG WILL CUSTOM-FIT ITEMS TAKE TO SHIP?
- HOW DO I GET A TRACKING NUMBER FOR MY ORDER?
- DIRTY MERCHANDISE:
- DEFECTIVE, WRONG ITEM SENT, OR DAMAGED ON DELIVERY REPLACEMENT:
- AUTOSPORT WARRANTIES:
- AUTOSPORT RETURN POLICY:
Q: WHY NO FREE SHIPPING TO HAWAII, ALASKA, AND PUERTO RICO SHIPPING:
Our website allows shipping to Hawaii, Alaska, and Puerto Rico and charges a flat rate fee of $25. In most cases for small items like dash covers, or sun shades the $25 covers shipping, however in cases where larger items like floor mats, car covers, and seat covers are ordered additional shipping will need to be collected before we can process your order. When we receive your order, we will call you back with the discounted shipping rates to give you the best price to ship the items to you. Sorry wish we could offer free shipping to those areas, but we cannot. Feel free to call us before you order as well and we can let you know the shipping before you order.
Q: WHEN FREE SHIPPING IS OFFERED WHAT IS NOT COVERED?
When free shipping is offered this covers most items shipped within the 48 contiguous united states. There are some large items that may have over size additional shipping charges that free shipping does not cover. Also large bulk orders may not qualify (For example: floor tiles by in a large enough order may have to be shipped via truck freight which free shipping does not cover.).
Q: TRUCK FREIGHT SHIPPING
Universal Truck Freight Guide: The Truck Freight delivery company requires a customer phone number. The trucking company will call you directly to arrange the delivery time. The Truck Freight carrier will require that you be present to sign for the shipment. Truck Freight delivery provides curbside delivery only. The truck driver will not be able to bring the item to your doorstep or garage; therefore it may be helpful to have assistance when your merchandise is delivered. Please carefully inspect the packages you receive. You should refuse the delivery if you discover any damage. If your order appears damaged, describe the damages on the delivery receipt and contact our Customer Service Center so that we may arrange for new merchandise to be sent to your address. If you accept the package, but then find that parts are missing or broken, please contact our Customer Service Team. If you have questions regarding Truck Freight delivery, please contact our Customer Service Team at 800-788-4495. Truck Known Extra Freight: Universal Truck Freight Guide applies to all shipments (see policy in bold above). Extra freight is quoted on the website or in the catalog copy. Truck Freight No Extra Shipping: Universal Truck Freight Guide applies to all shipments (see policy in bold above). No extra shipping cost applied to these items. Truck Freight Quote Needed: Universal Truck Freight Guide applies to all shipments (see policy in bold above). Customer Service Center will call the customer Monday through Friday with the actual freight quote. When the customer approves the shipment cost, the order will be processed. In the event the customer does not approve the order, it will be cancelled and no credit card charges will be applied.
Q: RETURN EXCEPTIONS:
Unfortunately, though there are some return exceptions that cannot be returned once purchased.
Any embroidered/logo item
Tailor-Made Sheepskin product (seat cover or floor mats)
Select car covers Weathershield, Sunbrella, and Formfit cannot be returned unless there is a manufacture defect in which we can issue a replacement.
We do recommend on any custom-fit product especially embroidered/sheepskin products that you request free color/fabric swatches ahead of time to make sure you are happy with both the color and feel on the products you are ordering.
Q: RESTOCKING FEES:
On universal items returned within the 14-day return window in like-new condition we will not charge a restocking fee. On any custom-fit or semi-custom-fit item returned within 14-days there will be a 15% restocking fee as those are more specialized orders and made-to-order. Even custom-fit/semi-custom orders canceled before shipping, but after production will be subject to a restocking fee. Any universal returns after the 14 days will be evaluated on a case-by-case basis and may be subject to a restock fee starting at 15% after the first 14 days and adding an additional 5% each 14 days after or may be refused. Any custom-fit or semi-custom fit items cannot be returned after 14 days unless there is a warranty issue. Please contact email@example.com regarding returns after 14 days.
Q: PLEASE NOTE:
We regret that we are unable to ship most custom items to Alaska, Hawaii, U.S. Territories or AE/AA addresses.
Q: HOW WILL MY ORDER BE SHIPPED?
An order shipped from our warehouse will go by FedEx. Upon shipment you will receive a shipping confirmation by e-mail telling you when and how it shipped. An order shipped from the manufacturer will be shipped by a variety of reputable carriers and we are unable to provide automated shipping confirmations of their shipments. Elaborate delivery instructions, such as directions to your house, cannot be followed. Similarly, the decision as to when or where to leave a package is left to the discretion of the carrier.
Q: HOW TO SEND RETURNS BACK:
To return an item, call 800-788-4495 and ask for your RGA number. Please have your invoice number and other purchase information ready. Once you have obtained an RGA number, place item in original packaging and include a note with the reason for the return.
RGA numbers are valid for 14 days only. If your item is received after 14 days it will be returned to sender.
If you do not have original paperwork, please include a letter with your returned items that includes the following information
Item number or description
Reason for return
If you refuse a package and ship back to us on our account, we will deduct the return shipping from your return unless you refused for shipping damages to your order. If you refuse the package and it goes back to the manufacturer it may slow your refund by a month.
Q: HOW TO IMPROVE THE ORDER EXPERIENCE:
We recommend on any custom-fit fabric item to request a free fabric swatch when available. We want to make sure you are happy with the color and feel of what you purchase before you buy. So anytime you want a fabric swatch contact us at firstname.lastname@example.org with your request and we will get a sample in the mail to you at no charge.
Now we know that sometimes you want to purchase an item while it is on sale, so you just order while the deal is hot. If that is a concern we can place your order on hold until you can confirm the swatch.
Q: HOW LONG WILL CUSTOM-FIT ITEMS TAKE TO SHIP?
Each custom-fit item varies in how long it takes to make. These items are made-to order. On the product page we try to provide an estimated ship time, but depending on how many orders we get that can fluctuate. Also on custom-fit items when we offer flat rate ground shipping offers this is for when the item ships and doesn't include production time. If ordering a custom-fit item and need by a special date please contact customer service to see if we can get your item shipped by this date.
Q: HOW DO I GET A TRACKING NUMBER FOR MY ORDER?
If we have a valid e-mail address, you will be sent an e-mail shipping confirmation of orders shipped from our warehouse, with the method of shipment and the tracking number, immediately after your order ships. If you have any questions regarding the shipment, please e-mail us.
Q: DIRTY MERCHANDISE:
Please make sure all merchandise is returned in like-new condition. If you return any merchandise to us that is dirty, filthy, damaged, and not in resell-able condition we will deny the return and ship the merchandise back to you or have you send a call tag for it. Our customer service team will contact you if this issue comes up and will try to work with you to find the best possible option. We do prefer to avoid this situation so try and make sure you disclose these details before you get your return authorization. You can always call or email us with pictures at email@example.com for us better assist/advise you on your return.
Q: DEFECTIVE, WRONG ITEM SENT, OR DAMAGED ON DELIVERY REPLACEMENT:
We do our very best to make sure that a 100% of all orders are nothing but the best, but occasionally in manufacturing something does go wrong. If you receive a defective product from us contact us within the 14-day return window from when the merchandise was delivered to you. To better understand the problem, we may ask you some questions such as what is the MPN # on the package you received or even specific fitment details to your vehicle to make sure we sent you the correct pattern. Every Year/Make/Model has dozens of patterns depending on seat configuration, transmission, etc... so these questions just help us better understand what went wrong. If we made an error and sent you a defective item, wrong color, or wrong pattern we will send you a free label to ship the merchandise back to us as well as send you the correct replacement.
As much as we try and ensure superior quality we cannot control how our shipments get handled in transit by carriers like FedEx, UPS, or USPS. If you receive a product damaged just give us a call or email us at firstname.lastname@example.org. We may need to get some details of the damage such as outside package, tape, and the actual damage, so hold onto the packaging while we file a claim with the shipping carrier. If possible, please provide a photo of the damage and box. We will do our best to get all damage claim issues resolved as quickly as possible.
Customer Service Phone: 800-953-0814
Customer Service Email: email@example.com
Q: AUTOSPORT WARRANTIES:
Most of our custom fit items come with a manufacturer warranty. We suggest you hold onto your paperwork from the manufacturer and your order information to benefit from the warranties offered. The warranty will be for the same vehicle, color, and item. We will ask for your order information, pictures, and the manufacturer may ask for you to return the item for inspection.
Please contact firstname.lastname@example.org with any warranty requests.
Q: AUTOSPORT RETURN POLICY:
At AutoSport we pride ourselves on providing quality products, superior customer service, and an easy return process if you don’t like something.
Returns must be made within 14 days of receiving item.
Returns with original invoice or receipt will be refunded in the original tender.
Returns must be undamaged and complete with original packaging