To subscribe/unsubscribe, for communications or other areas of interest, a user will be required to provide the original information entered at the time of registration. Because an email address is used as the unique identifier, it is imperative that the user re-enter the original email address used at the time of registration. For the dissemination of communications and other Interest-specific information, an unsubscribe link will be provided at the bottom of every communication sent by AutoSport or users of our services. To cancel a AutoSport subscription agreement, users are required to file a request in writing. To immediately cancel your account, contact AutoSport.
AutoSport takes every precaution to protect user information. Users that submit sensitive information via the website, are guaranteed in practice that the information is protected. Unfortunately AutoSport can not guarantee the security of every transmission over the Internet, but we will do our best. When registration forms (i.e. ecommerce) require a user to enter sensitive information (such as credit card number and/or social security number), the information is encrypted and protected with the best encryption standard in the industry—SSL. The information collected is to be used for billing purposes and to fulfill the customer’s orders. While on a secure page, such as an ecommerce website, a lock icon is present at the bottom of the Web browser (for Netscape Navigator and Microsoft Internet Explorer) indicating the information transmitted will be encrypted. To learn more about SSL, please visit http://webopedia.internet.com/term/s/ssl.html. To check the validity of the SSL certificate, please be sure to click on the lock icon located at the bottom of your browser window.
We monitor system and application activity logs to identify any unusual activity, from authorized and/or unauthorized individuals accessing our systems and/or making changes to stored information, for investigation purposes. We regularly perform preventative system maintenance and monitoring to ensure the security of our data systems. Our servers are maintained in secure facilities. AutoSport with the help of its employees and partners, monitors data centers 24 hours per day, seven days per week. Backup tapes are retrieved daily and archived.
Our trusted vendors, clients and business partners are responsible for processing or handling some of the information that we receive. These associates are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information. AutoSport employees are required to sign confidentiality agreements and only our employees who need information to perform their job and who have passed background checks are granted access to personally identifiable information or any other confidential data.
In order to better serve you, at various points you may complete a registration form voluntarily. During the registration process you may be required to provide contact information (such as name, phone number, email address, etc.). This information is to be used for the sole purpose of providing you with additional information that pertains to the interest(s) specified during your registration. Members who opt to use our services will occasionally receive information on products, services, special deals, etc. Out of respect for the privacy of our users, we always present the option to be removed from these types of communications.
There are a limited number of situations where we may disclose your personal information without first receiving consent:
AutoSport is committed to personal privacy and has adopted a stringent policy to show our dedication towards safeguarding information collection and use. AutoSport is the primary owner of the information collected on any of our domains. If clients, vendors, partners and other associates choose to misuse information that is collected through the use of our services, AutoSport will not be held responsible for their privacy practices. AutoSport is dedicated to promoting personal privacy among members who use our solutions. We guarantee we will not sell or rent collected information. AutoSport may share certain information (only where appropriate) with individuals and businesses responsible for handling your account or performing other services that you require.
AutoSport collects information for the following general purposes:
This website contains links to other sites. Please be aware that AutoSport is not responsible for the privacy practices of these other sites. We encourage our users to become familiar with the varying privacy practices for other sites that collect personally identifiable information.
A cookie is a temporary data file stored on the hard drive that contains general information about a user. When using our website or other web-based services, some information is stored on your computer in the form of a "Cookie" or similar file. The only personally identifiable information a cookie or log will collect is information you voluntarily supply.
Our website allows shipping to Hawaii, Alaska, and Puerto Rico and charges a flat rate fee of $25. In most cases for small items like dash covers, or sun shades the $25 covers shipping, however in cases where larger items like floor mats, car covers, and seat covers are ordered additional shipping will need to be collected before we can process your order. When we receive your order, we will call you back with the discounted shipping rates to give you the best price to ship the items to you. Sorry wish we could offer free shipping to those areas, but we cannot. Feel free to call us before you order as well and we can let you know the shipping before you order.
When free shipping is offered this covers most items shipped within the 48 contiguous united states. There are some large items that may have over size additional shipping charges that free shipping does not cover. Also large bulk orders may not qualify (For example: floor tiles by in a large enough order may have to be shipped via truck freight which free shipping does not cover.).
Universal Truck Freight Guide: The Truck Freight delivery company requires a customer phone number. The trucking company will call you directly to arrange the delivery time. The Truck Freight carrier will require that you be present to sign for the shipment. Truck Freight delivery provides curbside delivery only. The truck driver will not be able to bring the item to your doorstep or garage; therefore it may be helpful to have assistance when your merchandise is delivered. Please carefully inspect the packages you receive. You should refuse the delivery if you discover any damage. If your order appears damaged, describe the damages on the delivery receipt and contact our Customer Service Center so that we may arrange for new merchandise to be sent to your address. If you accept the package, but then find that parts are missing or broken, please contact our Customer Service Team. If you have questions regarding Truck Freight delivery, please contact our Customer Service Team at 800-788-4495. Truck Known Extra Freight: Universal Truck Freight Guide applies to all shipments (see policy in bold above). Extra freight is quoted on the website or in the catalog copy. Truck Freight No Extra Shipping: Universal Truck Freight Guide applies to all shipments (see policy in bold above). No extra shipping cost applied to these items. Truck Freight Quote Needed: Universal Truck Freight Guide applies to all shipments (see policy in bold above). Customer Service Center will call the customer Monday through Friday with the actual freight quote. When the customer approves the shipment cost, the order will be processed. In the event the customer does not approve the order, it will be cancelled and no credit card charges will be applied.
We regret that we are unable to ship most custom items to Alaska, Hawaii, U.S. Territories or AE/AA addresses.
An order shipped from our warehouse will go by FedEx. Upon shipment you will receive a shipping confirmation by e-mail telling you when and how it shipped. An order shipped from the manufacturer will be shipped by a variety of reputable carriers and we are unable to provide automated shipping confirmations of their shipments. Elaborate delivery instructions, such as directions to your house, cannot be followed. Similarly, the decision as to when or where to leave a package is left to the discretion of the carrier.
Each custom-fit item varies in how long it takes to make. These items are made-to order. On the product page we try to provide an estimated ship time, but depending on how many orders we get that can fluctuate. Also on custom-fit items when we offer flat rate ground shipping offers this is for when the item ships and doesn't include production time. If ordering a custom-fit item and need by a special date please contact customer service to see if we can get your item shipped by this date.
If we have a valid e-mail address, you will be sent an e-mail shipping confirmation of orders shipped from our warehouse, with the method of shipment and the tracking number, immediately after your order ships. If you have any questions regarding the shipment, please e-mail us.
If you enter a promotion code in your checkout and see this message, "Sorry the promotion code you entered is not valid or currently active. Check the spelling, expiration date, and minimum requirements. If you are still having trouble call our customer service team at 800-726-1199 or visit our FAQ's page for more details" there could be a few causes for why the code is not working. Currently our system does not identify the exact reason the code did not work, but we are working on that. If you have any questions or concenrs please don't hesitate to call us or email us.
Reasons Code Might Not Be Working:
Certain products are very large or heavy to ship and have an additional shipping charge applied. There is a note called out on the product page if this applies to a product you ordered. If you have a free shipping code it will reduce the normal ground shipping, but will not zero out the additional shipping charges. Same thing when we run Free Shipping with no minimum specials the free shipping just lowers the ground shipping to zero, but does not elliminate oversize charges. Some Products that do have additional shipping charges are Garage Mats, Display Mats, Roof Racks, and Premium Cargo Liners.
We offer products to fit most, but not all, vehicles. Our product offering is limited to those available from our manufacturers, for new model-year vehicles it may take 6 months for the manufacturer to develop the product. If you can't find your vehicle in our on-line database, please contact us for availability at email@example.com.
Most of our Custom-Fit items are to large to be shipped to PO Boxes. Though some PO Boxes can take larger packages this is not standardized accross all PO Boxes so most of our manufacturers will not ship to a PO Box.
We proudly accept PayPal and the following credit cards: Visa, MasterCard, American Express, and Discover. You may use a personal check or a money order if you mail in your order.
A drop shipment is any item that is sent directly from one of our manufacturer's facilities instead of shipping from our warehouse. Our custom fit items and larger items make up the bulk of this kind of shipment. A drop shipment should arrive no more than 3 weeks from the date ordered. If you should need to return such an item, please send it to AutoSport and not to the manufacturer. Please note: Personalized (monogrammed) items are non-returnable unless defective.
Some of our heavier, bulkier items cannot be transported by standard mail vehicles or home delivery vans. When ordering these items (all of which are clearly marked on our website), there are a few things you'll need to know about Truck Freight shipping procedures. They're not difficult, but they are different—and we’ll be with you every step of the way to make sure everything goes smoothly. When you place your order, we'll call you and fill you in on all the details—shipping costs, delivery times, procedures, etc. Should you have further questions at ant point, just give us a call at 800-953-0814. We'll be happy to help.
Certain manufacturers (for example WeatherTech, Husky Liners, Dash Designs, Lloyd Mats, CarCapsule and Covercraft) require that their products do not appear in our sales and promotional offers. We respect their products and their policies, but we also pride ourselves on giving our customers the best value possible. We offer these products at the lowest possible price every day, so even though they're not "on sale," you're still getting the best deal. Additionally, our Price Match Promise means that if you find another authorized retailer offering a better price on any item we sell, we'll match their price down to the last penny. Now keep in mind this is the final price. So if a competitor is offering a product at $50 and shipping at $9 we will price match to the final price of $59.
Absolutely! Our order process is encrypted using Secure Sockets Layer (SSL) technology. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet. To learn more about this technology, visit our Privacy and Security page. Ordinary E-mail is not so encrypted, so it is not advisable to place orders through or transmit your credit card number via E-mail.
In most cases once we ship your order we send you tracking information for your order. Since a large portion of our items are custom-made you may receive multiple emails with tracking information. If don't get a tracking number or have additional questions regarding the status of your order, please give us a call (800-953-0814) or email us at firstname.lastname@example.org.
We do our best to get orders to you as quickly as possible. Order shipping times depend on if you order Custom-Fit or Stock merchandise. Most Custom-Fit products are made to order and take any where from 1-3 weeks for delivery. There are some Custom-Fit products which take longer, but we call that out in the copy. Most stock merchandise ships within 1-3 business days depending on what time the order is placed. Every order is different, but if you have any questions or concerns call us at 800-953-0814 or email email@example.com.
AutoSport was a natural extension of International Auto Parts, which had been offering parts for Alfa Romeo, Fiat and Lancia cars since 1971. AutoSport offers accessories for all types of cars, trucks and SUV's to customers now in the United States and its possessions. The first AutoSport catalog was mailed in 1991.
We currently ship only to the U.S. and U.S. possessions. Sorry, we cannot send orders to APO and FPO addresses. For orders going to Hawaii or Alaska most orders we can ship however the even with Free Ground Shipping that only removes that standard shipping rates, but still leaves additional charges. We have implemented a $25 standard fee which covers most orders to Hawaii or Alaska, but larger orders may be subject to additional charges. When we process your order we will notify you if there will be an additional charge and if not acceptable we can cancel the order and refund your credit card. You can also call us ahead of time and we can see if additional charges will be required before you place your order so that you are not blind-sided.
We collect sale tax for residents of the following states: Virginia and Texas.