Privacy Policy

Q: SUBSCRIPTIONS

To subscribe/unsubscribe, for communications or other areas of interest, a user will be required to provide the original information entered at the time of registration. Because an email address is used as the unique identifier, it is imperative that the user re-enter the original email address used at the time of registration. For the dissemination of communications and other Interest-specific information, an unsubscribe link will be provided at the bottom of every communication sent by AutoSport or users of our services. To cancel a AutoSport subscription agreement, users are required to file a request in writing. To immediately cancel your account, contact AutoSport.

Q: SECURITY

AutoSport takes every precaution to protect user information. Users that submit sensitive information via the website, are guaranteed in practice that the information is protected. Unfortunately AutoSport can not guarantee the security of every transmission over the Internet, but we will do our best. When registration forms (i.e. ecommerce) require a user to enter sensitive information (such as credit card number and/or social security number), the information is encrypted and protected with the best encryption standard in the industry—SSL. The information collected is to be used for billing purposes and to fulfill the customer’s orders. While on a secure page, such as an ecommerce website, a lock icon is present at the bottom of the Web browser (for Netscape Navigator and Microsoft Internet Explorer) indicating the information transmitted will be encrypted. To learn more about SSL, please visit http://webopedia.internet.com/term/s/ssl.html. To check the validity of the SSL certificate, please be sure to click on the lock icon located at the bottom of your browser window.

We monitor system and application activity logs to identify any unusual activity, from authorized and/or unauthorized individuals accessing our systems and/or making changes to stored information, for investigation purposes. We regularly perform preventative system maintenance and monitoring to ensure the security of our data systems. Our servers are maintained in secure facilities. AutoSport with the help of its employees and partners, monitors data centers 24 hours per day, seven days per week. Backup tapes are retrieved daily and archived.

Our trusted vendors, clients and business partners are responsible for processing or handling some of the information that we receive. These associates are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information. AutoSport employees are required to sign confidentiality agreements and only our employees who need information to perform their job and who have passed background checks are granted access to personally identifiable information or any other confidential data.

Q: REGISTRATION

In order to better serve you, at various points you may complete a registration form voluntarily. During the registration process you may be required to provide contact information (such as name, phone number, email address, etc.). This information is to be used for the sole purpose of providing you with additional information that pertains to the interest(s) specified during your registration. Members who opt to use our services will occasionally receive information on products, services, special deals, etc. Out of respect for the privacy of our users, we always present the option to be removed from these types of communications.

Q: NOTIFICATION OF CHANGES

You are responsible for periodically checking our website for changes to this Privacy Policy. If AutoSport decides to change its privacy policy, notice will be posted. If at any point it is decided that personally identifiable information will be used in a different manner than stated during the time of its collection, users will be notified via email or this website. At that time a user may choose to comply with the new policy or remain protected under the original policy. If you have any further questions about the privacy practices of AutoSport or its affiliates, contact AutoSport.

Q: LEGAL DISCLOSURES

There are a limited number of situations where we may disclose your personal information without first receiving consent:

  • When legally ordered to do so by a lawful subpoena or court order
  • Upon violation or breach of agreement with AutoSport
  • If it is believed your actions will harm the property or rights of AutoSport and our associates
  • Under exigent circumstances to protect the physical safety of AutoSport, employees, users, clients and partners or the general public
  • In connection with the sale of company's assets, a company domain or business division
  • To validate credit card numbers for charging for fee services

Q: INFORMATION COLLECTION AND USE

AutoSport is committed to personal privacy and has adopted a stringent policy to show our dedication towards safeguarding information collection and use. AutoSport is the primary owner of the information collected on any of our domains. If clients, vendors, partners and other associates choose to misuse information that is collected through the use of our services, AutoSport will not be held responsible for their privacy practices. AutoSport is dedicated to promoting personal privacy among members who use our solutions. We guarantee we will not sell or rent collected information. AutoSport may share certain information (only where appropriate) with individuals and businesses responsible for handling your account or performing other services that you require.

AutoSport collects information for the following general purposes:

  • Contacting registrants
  • Personalizing user experience
  • Fulfilling requests as specified
  • Security and authorization
  • Monitoring and logging activity
  • Billing, shipping and processing
  • Account administration
  • Improving product/service delivery
  • Anonymous research and reporting

Q: EXTERNAL LINKS

This website contains links to other sites. Please be aware that AutoSport is not responsible for the privacy practices of these other sites. We encourage our users to become familiar with the varying privacy practices for other sites that collect personally identifiable information.

Q: COOKIES AND LOG FILES

A cookie is a temporary data file stored on the hard drive that contains general information about a user. When using our website or other web-based services, some information is stored on your computer in the form of a "Cookie" or similar file. The only personally identifiable information a cookie or log will collect is information you voluntarily supply.

We may use cookies and log files to:

  • Gather statistical information to track and monitor account activity
  • Record and report "click-streams" and usage for trend analysis
  • Personalize content as it pertains to interests specified
  • Facilitate the delivery of information and the use of our services
  • Track IP address for security purposes

These Cookies or files enable us to tailor our site and services to better match your interests and preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of AutoSport Web services may not function properly if you refuse cookies. Third party and in-house reporting utilities are used to analyze trends, administer and secure the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information for this webiste. For security purposes, IP addresses are recorded for AutoSport users.


Shipping & Returns

Q: WHY NO FREE SHIPPING TO HAWAII, ALASKA, AND PUERTO RICO SHIPPING:

Our website allows shipping to Hawaii, Alaska, and Puerto Rico and charges a flat rate fee of $25. In most cases for small items like dash covers, or sun shades the $25 covers shipping, however in cases where larger items like floor mats, car covers, and seat covers are ordered additional shipping will need to be collected before we can process your order. When we receive your order, we will call you back with the discounted shipping rates to give you the best price to ship the items to you. Sorry wish we could offer free shipping to those areas, but we cannot. Feel free to call us before you order as well and we can let you know the shipping before you order.

Q: WHEN FREE SHIPPING IS OFFERED WHAT IS NOT COVERED?

When free shipping is offered this covers most items shipped within the 48 contiguous united states. There are some large items that may have over size additional shipping charges that free shipping does not cover. Also large bulk orders may not qualify (For example: floor tiles by in a large enough order may have to be shipped via truck freight which free shipping does not cover.).

Q: TRUCK FREIGHT SHIPPING

Universal Truck Freight Guide: The Truck Freight delivery company requires a customer phone number. The trucking company will call you directly to arrange the delivery time. The Truck Freight carrier will require that you be present to sign for the shipment. Truck Freight delivery provides curbside delivery only. The truck driver will not be able to bring the item to your doorstep or garage; therefore it may be helpful to have assistance when your merchandise is delivered. Please carefully inspect the packages you receive. You should refuse the delivery if you discover any damage. If your order appears damaged, describe the damages on the delivery receipt and contact our Customer Service Center so that we may arrange for new merchandise to be sent to your address. If you accept the package, but then find that parts are missing or broken, please contact our Customer Service Team. If you have questions regarding Truck Freight delivery, please contact our Customer Service Team at 800-788-4495. Truck Known Extra Freight: Universal Truck Freight Guide applies to all shipments (see policy in bold above). Extra freight is quoted on the website or in the catalog copy. Truck Freight No Extra Shipping: Universal Truck Freight Guide applies to all shipments (see policy in bold above). No extra shipping cost applied to these items. Truck Freight Quote Needed: Universal Truck Freight Guide applies to all shipments (see policy in bold above). Customer Service Center will call the customer Monday through Friday with the actual freight quote. When the customer approves the shipment cost, the order will be processed. In the event the customer does not approve the order, it will be cancelled and no credit card charges will be applied.

Q: RETURN EXCEPTIONS:

RETURN EXCEPTIONS: Unfortunately, though there are some return exceptions that cannot be returned once purchased. Any embroidered/logo item Tailor-Made Sheepskin product (seat cover or floor mats) Dr. ColorChip, Select car covers Weathershield, Sunbrella, and Formfit cannot be returned unless there is a manufacture defect in which we can issue a replacement. We do recommend on any custom-fit product especially embroidered/sheepskin products that you request free color/fabric swatches ahead of time to make sure you are happy with both the color and feel on the products you are ordering.

Q: RESTOCKING FEES:

On universal items returned within the 14-day return window in like-new condition we will not charge a restocking fee. On any custom-fit or semi-custom-fit item returned within 14-days there will be a 15% restocking fee as those are more specialized orders and made-to-order. Even custom-fit/semi-custom orders canceled before shipping, but after production will be subject to a restocking fee. Any universal returns after the 14 days will be evaluated on a case-by-case basis and may be subject to a restock fee starting at 15% after the first 14 days and adding an additional 5% each 14 days after or may be refused. Any custom-fit or semi-custom fit items cannot be returned after 14 days unless there is a warranty issue. Please contact customerservice@autosportcatalog.com regarding returns after 14 days.

Q: PLEASE NOTE:

We regret that we are unable to ship most custom items to Alaska, Hawaii, U.S. Territories or AE/AA addresses.

Q: HOW WILL MY ORDER BE SHIPPED?

An order shipped from our warehouse will go by FedEx. Upon shipment you will receive a shipping confirmation by e-mail telling you when and how it shipped. An order shipped from the manufacturer will be shipped by a variety of reputable carriers and we are unable to provide automated shipping confirmations of their shipments. Elaborate delivery instructions, such as directions to your house, cannot be followed. Similarly, the decision as to when or where to leave a package is left to the discretion of the carrier.

Q: HOW TO SEND RETURNS BACK:

To return an item, call 800-788-4495 and ask for your RGA number. Please have your invoice number and other purchase information ready. Once you have obtained an RGA number, place item in original packaging and include a note with the reason for the return. RGA numbers are valid for 14 days only. If your item is received after 14 days it will be returned to sender. If you do not have original paperwork, please include a letter with your returned items that includes the following information Your name Address Phone number Invoice number Item number or description Reason for return If you refuse a package and ship back to us on our account, we will deduct the return shipping from your return unless you refused for shipping damages to your order. If you refuse the package and it goes back to the manufacturer it may slow your refund by a month.

Q: HOW TO IMPROVE THE ORDER EXPERIENCE:

We recommend on any custom-fit fabric item to request a free fabric swatch when available. We want to make sure you are happy with the color and feel of what you purchase before you buy. So anytime you want a fabric swatch contact us at customerservice@autosportcatalog.com with your request and we will get a sample in the mail to you at no charge. Now we know that sometimes you want to purchase an item while it is on sale, so you just order while the deal is hot. If that is a concern we can place your order on hold until you can confirm the swatch.

Q: HOW LONG WILL CUSTOM-FIT ITEMS TAKE TO SHIP?

Each custom-fit item varies in how long it takes to make. These items are made-to order. On the product page we try to provide an estimated ship time, but depending on how many orders we get that can fluctuate. Also on custom-fit items when we offer flat rate ground shipping offers this is for when the item ships and doesn't include production time. If ordering a custom-fit item and need by a special date please contact customer service to see if we can get your item shipped by this date.

Q: HOW DO I GET A TRACKING NUMBER FOR MY ORDER?

If we have a valid e-mail address, you will be sent an e-mail shipping confirmation of orders shipped from our warehouse, with the method of shipment and the tracking number, immediately after your order ships. If you have any questions regarding the shipment, please e-mail us.

Q: DIRTY MERCHANDISE:

Please make sure all merchandise is returned in like-new condition. If you return any merchandise to us that is dirty, filthy, damaged, and not in resell-able condition we will deny the return and ship the merchandise back to you or have you send a call tag for it. Our customer service team will contact you if this issue comes up and will try to work with you to find the best possible option. We do prefer to avoid this situation so try and make sure you disclose these details before you get your return authorization. You can always call or email us with pictures at customerservice@autosportcatalog.com for us better assist/advise you on your return.

Q: DEFECTIVE, WRONG ITEM SENT, OR DAMAGED ON DELIVERY REPLACEMENT:

We do our very best to make sure that a 100% of all orders are nothing but the best, but occasionally in manufacturing something does go wrong. If you receive a defective product from us contact us within the 14-day return window from when the merchandise was delivered to you. To better understand the problem, we may ask you some questions such as what is the MPN # on the package you received or even specific fitment details to your vehicle to make sure we sent you the correct pattern. Every Year/Make/Model has dozens of patterns depending on seat configuration, transmission, etc... so these questions just help us better understand what went wrong. If we made an error and sent you a defective item, wrong color, or wrong pattern we will send you a free label to ship the merchandise back to us as well as send you the correct replacement. As much as we try and ensure superior quality we cannot control how our shipments get handled in transit by carriers like FedEx, UPS, or USPS. If you receive a product damaged just give us a call or email us at customerservice@autosportcatalog.com. We may need to get some details of the damage such as outside package, tape, and the actual damage, so hold onto the packaging while we file a claim with the shipping carrier. If possible, please provide a photo of the damage and box. We will do our best to get all damage claim issues resolved as quickly as possible. RETURN CONTACTS: Customer Service Phone: 800-953-0814 Customer Service Email: customerservice@autosportcatalog.com

Q: AUTOSPORT WARRANTIES:

Most of our custom fit items come with a manufacturer warranty. We suggest you hold onto your paperwork from the manufacturer and your order information to benefit from the warranties offered. The warranty will be for the same vehicle, color, and item. We will ask for your order information, pictures, and the manufacturer may ask for you to return the item for inspection. Please contact customerservice@autosportcatalog.com with any warranty requests.

Q: AUTOSPORT RETURN POLICY:

At AutoSport we pride ourselves on providing quality products, superior customer service, and an easy return process if you don’t like something. Returns must be made within 14 days of receiving item. Returns with original invoice or receipt will be refunded in the original tender. Returns must be undamaged and complete with original packaging

FAQ

Q: Why won't my promotion code work in checkout?

If you enter a promotion code in your checkout and see this message, "Sorry the promotion code you entered is not valid or currently active. Check the spelling, expiration date, and minimum requirements. If you are still having trouble call our customer service team at 800-726-1199 or visit our FAQ's page for more details" there could be a few causes for why the code is not working. Currently our system does not identify the exact reason the code did not work, but we are working on that. If you have any questions or concenrs please don't hesitate to call us or email us.

Reasons Code Might Not Be Working:

  • Something was spelled wrong. Double check your spelling and characters used. (0 {Zero} vs. O)(1 vs. I)
  • The code could be expired. Check the source where you got the code from for any expiration notes.
  • The order minimum's were not met. Check the source where you got the code from for any minimum requirements like $50 minumum or with purchase of a Seat Cover.
  • Items in your cart may be MAP (Minimum Advertising Price). Some products we are not allowed to discount. We don't have a streamline way of knowing which products this is at the moment, but we are working on it. Until then you can see our previous note above on MAP items.

Q: Why is there an additional shipping charge on my order?

Certain products are very large or heavy to ship and have an additional shipping charge applied. There is a note called out on the product page if this applies to a product you ordered. If you have a free shipping code it will reduce the normal ground shipping, but will not zero out the additional shipping charges. Same thing when we run Free Shipping with no minimum specials the free shipping just lowers the ground shipping to zero, but does not elliminate oversize charges. Some Products that do have additional shipping charges are Garage Mats, Display Mats, Roof Racks, and Premium Cargo Liners.

Q: Why is a particular "AutoSport Custom Fit" item not available for my vehicle?

We offer products to fit most, but not all, vehicles. Our product offering is limited to those available from our manufacturers, for new model-year vehicles it may take 6 months for the manufacturer to develop the product. If you can't find your vehicle in our on-line database, please contact us for availability at customerservice@autosportcatalog.com.

Q: Why can't you ship custom-fit items to PO Boxes?

Most of our Custom-Fit items are to large to be shipped to PO Boxes. Though some PO Boxes can take larger packages this is not standardized accross all PO Boxes so most of our manufacturers will not ship to a PO Box.

Q: What types of payment are accepted?

We proudly accept PayPal and the following credit cards: Visa, MasterCard, American Express, and Discover. You may use a personal check or a money order if you mail in your order.

Q: What is a "drop shipment"?

A drop shipment is any item that is sent directly from one of our manufacturer's facilities instead of shipping from our warehouse. Our custom fit items and larger items make up the bulk of this kind of shipment. A drop shipment should arrive no more than 3 weeks from the date ordered. If you should need to return such an item, please send it to AutoSport and not to the manufacturer. Please note: Personalized (monogrammed) items are non-returnable unless defective.

Q: The website says my order ships via "Truck Freight." What does that mean?

Some of our heavier, bulkier items cannot be transported by standard mail vehicles or home delivery vans. When ordering these items (all of which are clearly marked on our website), there are a few things you'll need to know about Truck Freight shipping procedures. They're not difficult, but they are different—and we’ll be with you every step of the way to make sure everything goes smoothly. When you place your order, we'll call you and fill you in on all the details—shipping costs, delivery times, procedures, etc. Should you have further questions at ant point, just give us a call at 800-953-0814. We'll be happy to help.

Q: The fine print on your latest email offer indicated that "some exclusions apply" to the sale. What does that mean?

Certain manufacturers (for example WeatherTech, Husky Liners, Dash Designs, Lloyd Mats, CarCapsule and Covercraft) require that their products do not appear in our sales and promotional offers. We respect their products and their policies, but we also pride ourselves on giving our customers the best value possible. We offer these products at the lowest possible price every day, so even though they're not "on sale," you're still getting the best deal. Additionally, our Price Match Promise means that if you find another authorized retailer offering a better price on any item we sell, we'll match their price down to the last penny. Now keep in mind this is the final price. So if a competitor is offering a product at $50 and shipping at $9 we will price match to the final price of $59.

Q: Is it safe to order online?

Absolutely! Our order process is encrypted using Secure Sockets Layer (SSL) technology. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet. To learn more about this technology, visit our Privacy and Security page. Ordinary E-mail is not so encrypted, so it is not advisable to place orders through or transmit your credit card number via E-mail.

Q: How will I know if my order has been shipped?

In most cases once we ship your order we send you tracking information for your order. Since a large portion of our items are custom-made you may receive multiple emails with tracking information. If don't get a tracking number or have additional questions regarding the status of your order, please give us a call (800-953-0814) or email us at customerservice@autosportcatalog.com.

Q: How long will it take to get my order?

We do our best to get orders to you as quickly as possible. Order shipping times depend on if you order Custom-Fit or Stock merchandise. Most Custom-Fit products are made to order and take any where from 1-3 weeks for delivery. There are some Custom-Fit products which take longer, but we call that out in the copy. Most stock merchandise ships within 1-3 business days depending on what time the order is placed. Every order is different, but if you have any questions or concerns call us at 800-953-0814 or email customerservice@autosportcatalog.com.

Q: How long has AutoSport been in business?

AutoSport was a natural extension of International Auto Parts, which had been offering parts for Alfa Romeo, Fiat and Lancia cars since 1971. AutoSport offers accessories for all types of cars, trucks and SUV's to customers now in the United States and its possessions. The first AutoSport catalog was mailed in 1991.

Q: Do you ship to Hawaii, Alaska, or internationally?

We currently ship only to the U.S. and U.S. possessions. Sorry, we cannot send orders to APO and FPO addresses. For orders going to Hawaii or Alaska most orders we can ship however the even with Free Ground Shipping that only removes that standard shipping rates, but still leaves additional charges. We have implemented a $25 standard fee which covers most orders to Hawaii or Alaska, but larger orders may be subject to additional charges. When we process your order we will notify you if there will be an additional charge and if not acceptable we can cancel the order and refund your credit card. You can also call us ahead of time and we can see if additional charges will be required before you place your order so that you are not blind-sided.

Q: Do I have to add tax to my order?

We collect sale tax for residents of the following states: Virginia and Texas.